Turkiye E-SIM Privacy Policy

Last updated: 27 May 2026

This Privacy Policy ("Policy") describes how Turkiye E-SIM ("Company", "we", "us", or "our") collects, uses, discloses, stores, and protects information when you access or use the Turkiye E-SIM mobile application, website, and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read and understood this Policy. Where required by applicable law, we will obtain your consent before processing your Personal Data for specific purposes. If you do not agree with this Policy, you must not use the Service.

This Policy should be read together with our Terms of Use (EULA), which govern your use of the Service.

1. Data Controller

For the purposes of applicable data protection laws, Turkiye E-SIM is the data controller responsible for Personal Data processed through the Service, unless otherwise stated.

Contact: info@turkiyesim.com

2. Definitions

• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
• Account: A registered user profile created to access features of the Service.
• Application: The Turkiye E-SIM mobile application.
• Device: Any smartphone, tablet, computer, or other hardware used to access the Service.
• Usage Data: Information collected automatically about how the Service is accessed and used.
• Service Provider: A third party that processes data on our behalf or provides integrated services.
• You: The individual accessing or using the Service, or the entity on whose behalf such individual accesses the Service.

3. Information We Collect

3.1 Information You Provide Directly

We may collect Personal Data that you voluntarily provide, including:

• Name or display name (if provided);
• Email address;
• Account credentials and authentication information;
• Communications with customer support, including attachments and metadata;
• Survey responses, feedback, or promotional participation details;
• Any other information you choose to submit through the Service.

3.2 Purchase and Transaction Information

When you purchase Data Packages, eSIM Profiles, or Subscriptions, we may receive transaction-related information such as order identifiers, product selections, purchase timestamps, and billing status. Payment card and wallet details are processed by Apple, Google, or other authorized payment processors. We do not store full payment card numbers on our systems.

3.3 Automatically Collected Information

When you use the Service, we may automatically collect Usage Data and technical information, including:

• IP address and approximate location derived from IP;
• Device type, model, operating system, and unique device identifiers;
• Application version, language settings, and crash or diagnostic logs;
• Pages viewed, features used, session duration, and interaction events;
• Referring URLs, timestamps, and performance metrics;
• Mobile network operator, carrier information, and connectivity-related metadata where available and necessary to deliver the Service.

3.4 Cookies and Similar Technologies

Our website and Application may use cookies, local storage, pixels, SDKs, and similar technologies to maintain sessions, remember preferences, measure performance, prevent fraud, and analyze usage. You may control cookies through your browser or device settings, but disabling certain technologies may limit functionality of the Service.

3.5 Information from Third Parties

We may receive information from app stores, payment providers, analytics partners, fraud prevention services, advertising platforms, and mobile network partners to facilitate purchases, deliver connectivity, secure the Service, and improve performance.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process Personal Data on one or more of the following grounds:

• Contract: To provide the Service, fulfill purchases, deliver eSIM Profiles, and manage your Account;
• Legitimate interests: To secure, maintain, analyze, and improve the Service, prevent fraud, and protect our legal rights, provided such interests are not overridden by your rights;
• Consent: For optional marketing communications, certain analytics, or other processing where consent is required;
• Legal obligation: To comply with applicable laws, regulations, tax requirements, and lawful requests from authorities.

5. How We Use Personal Data

We may use Personal Data for the following purposes:

• Providing, operating, maintaining, and improving the Service;
• Creating and managing Accounts and authenticating users;
• Processing orders, delivering eSIM Profiles, and managing Subscriptions;
• Providing customer support and responding to inquiries or disputes;
• Sending transactional messages, service notices, and security alerts;
• Sending marketing communications about products and offers where permitted by law and subject to your opt-out rights;
• Monitoring usage, conducting analytics, and developing new features;
• Detecting, investigating, and preventing fraud, abuse, or security incidents;
• Enforcing our Terms of Use and protecting our rights, property, and users;
• Complying with legal obligations and cooperating with lawful requests;
• Evaluating or conducting business transactions such as mergers, acquisitions, or restructuring.

6. Service-Related Processing and Connectivity Data

To deliver mobile connectivity, we and our network partners may process technical and usage information related to eSIM activation, data consumption, session duration, and network performance. This information is used to provision services, monitor package validity, prevent misuse, and troubleshoot connectivity issues.

You acknowledge that data consumption, package duration, and connectivity experience depend on factors outside our control, including your Device, usage behavior, content accessed, background processes, local network conditions, and third-party operator performance. Processing of connectivity-related metadata does not constitute a guarantee of service quality, speed, or availability.

Time-limited packages may expire before the stated period if included data allowances are fully consumed. High-bandwidth activities such as HD streaming, gaming, cloud sync, and large downloads may accelerate data usage.

7. How We Share Personal Data

We may disclose Personal Data in the following circumstances:

• Service Providers: Hosting, analytics, customer support, email delivery, fraud prevention, payment facilitation, and infrastructure vendors bound by contractual confidentiality and data protection obligations;
• Mobile network operators and connectivity partners: To activate, provision, and manage eSIM Profiles and Data Packages;
• App stores and payment processors: Including Apple and Google, subject to their own privacy policies;
• Affiliates: Entities under common control with us, subject to this Policy;
• Business transfers: In connection with mergers, acquisitions, financing, reorganization, or sale of assets;
• Legal and safety: Where required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect rights, safety, security, or to investigate fraud or violations;
• With your consent: For any additional purpose disclosed at the time of collection.

We do not sell Personal Data in the conventional sense. Where applicable law defines "sale" or "sharing" broadly (such as under certain U.S. state privacy laws), we will provide required notices and opt-out mechanisms.

8. International Data Transfers

Personal Data may be processed in the Republic of Türkiye and other countries where we or our Service Providers operate. These locations may have data protection laws that differ from those in your jurisdiction.

Where required, we implement appropriate safeguards for cross-border transfers, such as standard contractual clauses or equivalent mechanisms. By using the Service and submitting Personal Data, you acknowledge that such transfers may occur as described in this Policy.

9. Data Retention

We retain Personal Data only for as long as reasonably necessary to fulfill the purposes described in this Policy, including to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security records.

Retention periods vary depending on data type and purpose. Usage Data may be retained in aggregated or de-identified form for analytics. When retention is no longer necessary, we will delete or anonymize Personal Data in accordance with our internal policies, unless a longer retention period is required or permitted by law.

10. Your Privacy Rights

Depending on your location and applicable law (including the Turkish Personal Data Protection Law ("KVKK"), the EU/UK GDPR, and certain U.S. state privacy laws), you may have rights to:

• Request access to Personal Data we hold about you;
• Request correction of inaccurate or incomplete Personal Data;
• Request deletion of Personal Data, subject to legal exceptions;
• Object to or restrict certain processing activities;
• Withdraw consent where processing is based on consent;
• Request data portability where applicable;
• Opt out of marketing communications at any time;
• Lodge a complaint with a supervisory authority.

To exercise your rights, contact us at info@turkiyesim.com. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.

Account holders may also update certain information through in-app account settings where available. Deletion requests are subject to retention obligations for billing records, fraud prevention, dispute resolution, and legal compliance.

11. Marketing Communications

We may send promotional emails or push notifications where permitted by law. You may opt out of marketing communications by following unsubscribe instructions in messages or contacting us. Transactional and service-related communications may still be sent even if you opt out of marketing.

12. Security

We implement commercially reasonable administrative, technical, and organizational measures designed to protect Personal Data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot and do not guarantee absolute security of Personal Data. You use the Service and transmit information at your own risk.

You are responsible for safeguarding your Account credentials and Device access. Notify us promptly if you believe your Account has been compromised.

13. Third-Party Services and Links

The Service may contain links to third-party websites, documentation, chat tools, app stores, or integrated services not operated by us. We do not control and are not responsible for the privacy practices, content, or security of any third party.

Your interactions with Apple, Google, mobile network operators, analytics providers, and other third parties are governed by their respective privacy policies. We encourage you to review those policies before providing information to third parties.

14. Automated Processing

We may use automated systems to detect fraud, secure accounts, analyze usage, and improve the Service. We do not make decisions based solely on automated processing that produce legal or similarly significant effects concerning you, unless permitted by law and with appropriate safeguards where required.

15. Children's Privacy

The Service is not directed to individuals under the age of 13, and we do not knowingly collect Personal Data from children under 13. If you are a parent or guardian and believe your child has provided Personal Data to us, please contact us. If we become aware that we have collected Personal Data from a child under 13 without verified parental consent, we will take steps to delete such information.

Where local law sets a higher minimum age for consent, we comply with that requirement.

16. Limitation of Liability

To the maximum extent permitted by applicable law, the Company and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from unauthorized access, disclosure, alteration, or loss of Personal Data, except where such liability cannot be excluded under mandatory applicable law.

Nothing in this Policy limits liability that cannot be limited under applicable consumer protection or data protection laws.

17. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The revised Policy will be posted on this page with an updated "Last updated" date.

Where required by law, we will provide additional notice of material changes. Your continued use of the Service after the effective date of an updated Policy constitutes acceptance of the revised Policy, unless otherwise required by applicable law.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:

By email: info@turkiyesim.com